1. Booking & Payment
Assessments are booked and paid for in advance via PayFast at the time of booking. A confirmation will be sent once payment is received.
2. Format-Specific Terms
Self-Guided
Delivered as a digital questionnaire/template immediately upon payment. Once the material has been accessed or downloaded, the booking is non-refundable, as the deliverable has been provided.
Facilitated
A scheduled live session. See cancellation windows below.
Consultant-Led
Involves scheduled interviews and/or a systems review. See cancellation windows below.
3. Cancellations & Rescheduling by the Client
Cancellation windows differ by format, reflecting the scheduling and coordination each involves.
Facilitated sessions
- More than 48 hours before the scheduled session: full refund or free reschedule, client's choice.
- Within 48 hours of the scheduled session: the booking may be rescheduled once at no charge; refunds are not available within this window.
Consultant-Led engagements
- More than 5 business days before the scheduled session(s): full refund or free reschedule, client's choice.
- Within 5 business days of the scheduled session(s): the booking may be rescheduled once at no charge; refunds are not available within this window. This longer window reflects the coordination required to schedule staff interviews and/or a systems review ahead of the engagement.
All formats
- No-show (client does not attend and does not reschedule in advance): no refund. RM will offer one opportunity to reschedule at its discretion.
Once a Facilitated session has taken place, or Consultant-Led interviews/systems review have commenced, the engagement is considered delivered and is non-refundable — this reflects the time and analysis already committed, consistent with RM's stage-gate approach to delivery.
4. Cancellations & Rescheduling by RM
If RM needs to cancel or reschedule a booked session (illness, unforeseen circumstances, etc.), RM will offer the client a full refund or a rescheduled session at no additional cost, client's choice.
5. Delivery Timeframes
Where a specific delivery timeframe is stated for a product (for example, the Business Control Assessment's 5 working day turnaround), this begins from the date of the scheduled session or, for Self-Guided, from the date of purchase.
6. Refunds — General
Except as set out above:
- Once a deliverable (report, scorecard, or written findings) has been provided, the engagement is considered complete and is non-refundable.
- RM may, at its sole discretion, offer a partial refund or credit in exceptional circumstances not covered by this Policy.
7. Billing Disputes
Any billing query should be reported to RM as soon as reasonably possible. RM will acknowledge disputes within 5 business days and endeavour to resolve them within 30 days.
8. Contact Information
RM — Results Measured
Results Measured (Pty) Ltd | Reg. No. 2019/552604/07
Email: info@r-m.co.za
Phone: 062 185 8647
Physical Address: 67 Zeekoeifontein, Vanderbijpark, 1911
Postal Address: PO Box 455, Park South, 1911
9. Governing Law
This Policy is governed by the laws of the Republic of South Africa.