1. Introduction
These Terms & Conditions ("Terms") govern the booking and delivery of assessments offered by RM — Results Measured, operated by Results Measured (Pty) Ltd, Registration Number 2019/552604/07 ("RM", "we", "our", or "us").
By booking an assessment through the RM website, you ("Client") agree to these Terms. These Terms should be read together with the RM Privacy Policy and the RM Refund & Cancellation Policy.
Forward note: These Terms currently govern website-based bookings only. Should RM introduce an authenticated client portal in future, separate platform Terms of Use will be published to govern account access, and these Terms will be updated to reference them.
2. What RM Provides
RM offers three assessment products, each applying the VACAG framework (Vision, Accountability, Control, Automation, Growth) at a different depth:
- RM Visibility Assessment: a Vision-pillar diagnostic.
- RM Accountability Assessment: an Accountability and Control-pillar diagnostic.
- RM Business Control Assessment: a full five-pillar diagnostic.
Each is available in Self-Guided, Facilitated, and (where offered) Consultant-Led formats, as described on the RM website at the time of booking. The specific scope, deliverables, and format for a given booking are those set out on the website page for that product at the time of purchase.
3. What RM Is Not
RM is a business accountability and execution consultancy. RM's assessments are not:
- a bookkeeping review or financial audit;
- an HR review or org chart exercise;
- a comprehensive audit or months-long consulting engagement;
- formal financial, tax, or legal advice.
Findings, scores, and recommendations provided by RM are intended to help you identify risks and next steps within your business. They do not constitute professional financial, tax, legal, or compliance advice, and should not be relied upon as a substitute for advice from a qualified accountant, tax practitioner, or attorney where such advice is required.
4. Client Responsibilities
To deliver an assessment, RM relies on information provided by the Client. The Client agrees to:
- provide reasonably accurate information during questionnaires, interviews, or systems reviews;
- make relevant systems, records, or staff reasonably available where a Consultant-Led or Facilitated format requires this;
- attend scheduled sessions at the agreed time (see the Refund & Cancellation Policy for missed sessions).
RM's findings are based on the information made available during the engagement. RM does not independently verify the accuracy of information provided by the Client, and is not responsible for findings that are incomplete or inaccurate due to incomplete or inaccurate information from the Client.
5. Intellectual Property
The VACAG framework, RM's methodology, questionnaire content, scoring approach, report formats, and all other proprietary materials used in delivering an assessment remain the exclusive intellectual property of RM — Results Measured.
Upon full payment, the Client receives the right to use their own assessment deliverable (report, scorecard, or written findings) for their internal business purposes. This does not grant the Client any rights to RM's underlying framework, methodology, or template materials, which may not be reproduced, resold, or used to create a competing product or service without RM's written consent.
6. Confidentiality
Information disclosed by the Client during an engagement — including business, financial, or operational information shared during Facilitated or Consultant-Led sessions — is treated as confidential by RM and used solely for the purpose of delivering the engagement, as set out in the RM Privacy Policy.
7. Payment
Assessments are paid for in advance via PayFast at the time of booking. Pricing is as stated on the RM website at the time of booking. RM reserves the right to change pricing for future bookings; the price paid at the time of booking is not affected by later changes.
8. Cancellations, Rescheduling & Refunds
Cancellation, rescheduling, and refund terms are set out in the separate RM Refund & Cancellation Policy, which forms part of these Terms.
9. Delivery Timeframes
Where a specific delivery timeframe is stated for a product on the RM website (for example, the Business Control Assessment's 5 working day turnaround), RM will use reasonable efforts to meet it. Timeframes may be affected by factors outside RM's control, including delayed information from the Client.
10. Limitation of Liability
To the maximum extent permitted by law, RM, its directors, employees, contractors, or affiliates shall not be liable for:
- indirect or consequential damages;
- business decisions made on the basis of an assessment's findings or recommendations;
- loss of profits or operational interruption;
- inaccuracies arising from incomplete or inaccurate information provided by the Client,
arising from lawful use of RM's services, except where liability cannot legally be excluded under South African law.
RM's total liability arising from any single engagement shall not exceed the amount paid by the Client for that engagement.
11. Disclaimer
RM's assessments are provided on the basis of the information available at the time of the engagement. RM does not guarantee specific business outcomes, and findings represent RM's professional assessment based on the VACAG framework, not a certification or compliance sign-off.
12. Force Majeure
RM shall not be liable for any failure, delay, or inability to perform its obligations arising from circumstances beyond its reasonable control, including infrastructure outages, load shedding, internet or connectivity failures, or other events outside RM's control. Affected timelines will be communicated to the Client as soon as reasonably possible.
13. Amendments
RM may update these Terms from time to time. The version in effect at the time of booking governs that booking. The latest version is always available on the RM website.
14. Governing Law & Dispute Resolution
These Terms are governed by the laws of the Republic of South Africa. Disputes should first be raised with RM directly with a view to good-faith resolution before any formal proceedings are instituted. You submit to the jurisdiction of the South African courts.
15. Indemnification
To the full extent permitted by law, you indemnify and hold RM harmless against any liabilities, claims, costs, demands, or damages arising directly or indirectly from your breach of these Terms.
16. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
17. Waiver
RM's failure to exercise any right or provision of these Terms shall not constitute a waiver of that right or provision, unless acknowledged and agreed to by RM in writing.
18. Entire Agreement
These Terms, together with the RM Privacy Policy and RM Refund & Cancellation Policy, constitute the entire agreement between you and RM regarding a booked engagement, and supersede any prior discussions relating to that engagement.
19. Contact Information
RM — Results Measured
Results Measured (Pty) Ltd | Reg. No. 2019/552604/07
Email: info@r-m.co.za
Phone: 062 185 8647
Physical Address: 67 Zeekoeifontein, Vanderbijpark, 1911
Postal Address: PO Box 455, Park South, 1911